Frequently Asked Questions

ACE Acupuncture Continuing Education

Frequently Asked Questions

Getting Started with ACE

How does it work?

Getting started is simple – once you purchase a course, an account will be created for you so you can sign in, take your course, and receive your certificates.  All courses are completed online – there is no emailing back and forth for courses or waiting for certificates.  Once you pass the quiz, your certificate will be immediately accessible.  
Here are the steps to get started:
  • Add a course or package to your Cart and go to the Check-out page.
  • Complete all the required fields.  You will use your E-mail Address to sign in, & your password can be whatever you like.  Please make a note of the password you enter. 
  • Place your order.  
  • You will then be re-directed to the My Courses page, where your newly purchased courses will be.
  • Read the material, take the quiz, and submit your answers.
  • Receive your Certificate!

Where do I go to find CEUs/PDAs?

Get started by clicking here → Acupuncture CEU Courses Online, or by clicking the Acupuncture CEU tab at the top of the page, where you will find a list of boards/states to choose from along with their associated acupuncture CEU requirements.

What kind of format are ACE Acupuncture Continuing Education Courses?

All of the courses we offer are distance learning reading material, followed by a quiz you will need to complete to receive your certificate.  Once you pass the quiz, the certificate will be immediately accessible to you in your ACE Account.  There are also LIVE CEU Webinars you can take to receive acupuncture CEUs/PDAs.  The live webinars are both California and NCCAOM Board approved.

When do I receive my certificate?

Your certificate should be available to you immediately after you have completed and passed the quiz.  You will have multiple attempts to complete the quiz.  After your first attempt, you will be able to view your answers to see if there were any marked incorrect.
Once you pass the quiz, click the “Click Here to Continue” button to return to the course page.  On the course page, you will see a large button to the left hand side that says “PRINT YOUR CERTIFICATE.” 
Please print a copy for your records or save a copy to your computer as an image or PDF file.  We recommend that you immediately print out two copies of your course completion certificates, one to keep for your records, and the other for your respective licensing board.  
If you have any technical issues with accessing a certificate for a course you completed, please call or email us so we can assist you.
(401) 830-CEUS
acucontinuingeducation@gmail.com

I have questions about my acupuncture continuing education requirements, where do I go to get them answered?

If you have any questions about your acupuncture CEUs/PDAs courses, feel free to reach out to us and we will do our best to find an answer to your question, or point you in the right direction.  If you have specific questions regarding the current status of your license or regarding a lapsed license, we recommend contacting your state licensing board or organization directly.  
We recommend that you actively check your state board website for current PDA/CEU requirements and to stay up to date on renewal deadlines. 

Do you submit my certificates to NCCAOM/ the State Board?

We do not submit any certificates on behalf of licensed acupuncturists to the NCCAOM or the State Board via e-mail or regular e-mail – this is the responsibility of the licensee.  If you have questions about submitting your renewal certificates and how to do so, please contact your board directly.  If you have completed CEUs for Florida, we will report the CEU credits you have completed to CE Broker.

Do you report credits to CE Broker?

Yes.

What are your provider numbers?

NCCAOM 1208.  California Board 1304.  Florida Board 50-19152.

What is your Refund Policy?

Course content is instantly available to the Course Participant after purchase, so therefore course fees are non-refundable.  If you intended to purchase a specific course and there was a mistake in your order, please let us know and we will exchange the course for you.
No refunds will be granted after certificates of course completion have been given to the participant for an online course or a live webinar. 

What are your Terms & Conditions?

You can view our Terms & Conditions here.

Account Questions

How do I print my certificate?

First, please sign in to your ACE account using your email address and the password you created when you first bought the courses.
Click on the My Courses page in the top right corner.
On this page, select the course that you want to print the certificate for.
When you arrive to the course page, if you already passed the course you should see a big blue button to the left hand side that says PRINT YOUR CERTIFICATE.  Click this button
After you click, a new window should open up on your web browser that shows a full copy of the certificate. 
As you move your mouse around the certificate page, you should see icons that pop up towards the right hand side corner.  Click on the print icon to print, and the downward facing arrow to save a copy as a PDF to your computer. 

How do I print the course reading material?

To print the course reading material, you can use your computer’s File > Print function or “Command” P function, depending on what device you have.  Just make sure you have the printer set to Print All Pages.

Can I take the courses on my smart phone or iPad/Tablet?

Yes.  When you are ready to complete the quiz, just make sure to answer each question in full and submit your answers to receive the certificate.
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