Get answers to your questions regarding acupuncture CEU courses, account help, and more.
Getting Started with ACE
How does it work?
Getting started is simple – once you purchase a course, an account will be created for you so you can sign in, take your course, and receive your certificates. All courses are completed online – there is no emailing back and forth for courses or waiting for certificates. Once you pass the quiz, your certificate will be immediately accessible.
Here are the steps to get started:
Add a course or package to your Cart and go to the Check-out page.
Complete all the required fields. You will use your E-mail Address to sign in, & your password can be whatever you like. Please make a note of the password you enter.
Place your order.
You will then be re-directed to the My Courses page, where your newly purchased courses will be.
Read the material, take the quiz, and submit your answers.
Receive your Certificate!
Where do I go to find CEUs/PDAs?
Get started by clicking here → Acupuncture CEU Courses Online, or by clicking the Acupuncture CEU tab at the top of the page, where you will find a list of boards/states to choose from along with their associated acupuncture CEU requirements.
What kind of format are ACE Acupuncture Continuing Education Courses?
Many of the courses we offer are distance learning reading material, followed by a quiz you will need to complete to receive your certificate. We also offer a few courses that are in video format. The format of the course will be identified on the product page for you to see before you add the course to your cart.
Both course formats include a short quiz. Once you pass the quiz, your certificate will be immediately accessible to you in your ACE Account. There are also LIVE CEU Webinars you can take to receive acupuncture CEUs/PDAs.
When do I receive my certificate?
Important Message for NCCAOM Diplomates: Effective May 1, 2020, Diplomates do not need an NCCAOM certificate from the ACE website for NCCAOM recertification, or to send these certificates to the NCCAOM. ACE will report these PDAs to the NCCAOM so that you may receive certificates through NCCAOM’s new online system. The NCCAOM will automatically email you certificates within two weeks of completion of the course.
Please retain ACE Certificates for the CPR course for your records.
An ACE certificate should be available to you immediately after you have completed and passed the quiz. You will have multiple attempts to complete the quiz. After your first attempt, you will be able to view your answers to see if there were any marked incorrect.
Once you pass the quiz, click the “Click Here to Continue” button to return to the course page. On the course page, you will see a large button to the left hand side that says “PRINT YOUR CERTIFICATE.”
Please print a copy for your records or save a copy to your computer as an image or PDF file, and retain this copy for 4 years from the date of completion of the course.
If you have any technical issues with accessing an “ACE certificate” or NCCAOM Certificate for a course you completed, please call or email us so we can assist you.
I have questions about my acupuncture continuing education requirements, where do I go to get them answered?
If you have any questions about your acupuncture CEUs/PDAs courses, feel free to reach out to us and we will do our best to find an answer to your question, or point you in the right direction. If you have specific questions regarding the current status of your license or regarding a lapsed license, we recommend contacting your state licensing board or organization directly.
We recommend that you actively check your state board website for current PDA/CEU requirements and to stay up to date on renewal deadlines.
Will you submit my certificates to my State Board?
We do not submit any certificates on behalf of licensed acupuncturists to State Boards via e-mail or regular e-mail – this is the responsibility of the licensee. If you have questions about submitting your renewal certificates and how to do so, please contact your board directly. If you have completed CEUs for Florida, we will report the CEU credits you have completed to CE Broker.
Do you report my completed PDAs to the NCCAOM?
Yes, ACE will report the PDAs you complete to the NCCAOM. Once reported, you will receive an automatic email from the NCCAOM with your official NCCAOM certificate copy. The subject line of this email will say “Congratulations!..” Please retain a copy of this certificate for your records for 4 years from the date of completion of the course.
When will my completed PDAs be sent to the NCCAOM?
Your PDAs will be reported to the NCCAOM within 2 weeks of completion of the course, however you will find this is usually much sooner. If you complete your course on a weekday (Monday-Friday) your PDAs will usually be reported on the same or next business day. If you complete your course on Saturday or Sunday, your PDAs will be reported on the following Monday.
Once the PDAs are reported, you will receive an automatic email from the NCCAOM with your official NCCAOM certificate copy. The “ACE certificate” from your account is for your records only, and is not to be turned in to the NCCAOM.
Will ACE report my CPR certificate to the NCCAOM to fulfill my CPR requirement?
No. While ACE participates in the new online NCCAOM certificate distribution system, the NCCAOM informed us that
the CPR course certificate must be submitted by the diplomat, not the provider. Please contact the NCCAOM regarding how and when they want to receive your CPR certificate.
Do you report credits to CE Broker?
When do you report my credits to CE Broker?
Once you pass the course your credits will be reported automatically in the next 15 business days.
What are your provider numbers?
NCCAOM 1208. California Board 1304. Florida Board 50-19152.
What is your Refund Policy?
Course content is instantly available to the Course Participant after purchase, so therefore course fees are non-refundable. If you intended to purchase a specific course and there was a mistake in your order, please let us know and we will exchange the course for you.
No refunds will be granted after certificates of course completion have been given to the participant for an online course or a live webinar.
How do I print my certificate and save it as a PDF file?
First, please sign in to your ACE account using your email address and the password you created when you first bought the courses.
Click on the My Courses page in the top right corner.
On the next page, click on VIEW COURSE for the course that you want to print the certificate for.
When you arrive to the course page, if you already passed the course you should see a big blue button to the left hand side that says PRINT YOUR CERTIFICATE. Click this button
After you click, a new window should open up on your web browser that shows a full copy of the certificate.
As you move your mouse around the certificate page, you should see icons that pop up towards the right hand side corner. Click on the print icon to print, and the downward facing arrow to save a copy as a PDF to your computer.
How do I access my courses?
To access the courses you purchased, you must be signed in to your ACE account. Click the Login button at the top right hand corner of the page, and LOGIN using your FULL email address and the password that you created on the check out page when you first bought the courses.
After you sign in, click the My Courses tab at the top right corner of the page.
On the next page you will be able to see your courses, and you can begin/resume them right away.
I forgot my password - How do I re-set it?
Your account Login credentials will be your FULL email address, and the password you created on the check out page when you first purchased the course.
If you do not remember your password, you can re-set it by Clicking Here
Please be sure to check your junk and spam folders for the password re-set link if you do not see it in your inbox. It may take anywhere from 1-5 minutes for the password re-set link to go through.
How do I print the course reading material?
To print the course reading material, you can use your computer’s File > Print function or “Command” P function, depending on what device you have. Just make sure you have the printer set to Print All Pages.
Can I take the courses on my smart phone or iPad/Tablet?
Yes. When you are ready to complete the quiz, just make sure to answer each question in full and submit your answers to receive the certificate.